Terms & Conditions

The information below covers the terms and conditions for Shoal website use. These terms and conditions apply to the use of all Shoal websites and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

If you have any questions relating to these terms and conditions please contact our staff before you place an order.

  1. All orders received by Shoal from the website are subject to availability at the time of receipt and acceptance of order.
  2. Acceptance of order by Shoal is subject to clearance of funds and where applicable authorisation of debit and/or credit card details. For the avoidance of doubt, products, remain the property of Shoal until cleared funds are received and Shoal reserves the right to sell any product to other parties until such funds are received.
  3. Terms and conditions of sale and all other matters concerning the Shoal website are subject to the law of England where jurisdiction shall fall.
  4. Customers making purchases from Shoal accept responsibility for any taxation or charges levied in respect of importation of products they have ordered.
  5. Copyright in all images and British art works purchased or featured on the Shoal website vests in the artists and/or gallery and in no case may any party reproduce such images.
  6. Purchases will be processed in British pounds sterling and where applicable at the prevailing rate of exchange operated by our clearing merchant bank. In the event that Shoal provides approximate conversion rate information in foreign currency this shall be for general guidance only.
  7. In the event that any credit or debit card used by a customer to purchase products has been used without relevant authority or otherwise improperly used the customer shall be obliged to return purchases forthwith.
  8. Customers warrant that they have authority to make purchases from the Shoal website in their own name and are 18 years of age or over.

Returns

Shoal wants all customers to be completely happy with purchases made from the website. Therefore customers may for any reason cancel an order within 7 days of receipt of purchase and subject to the terms below receive a full refund. Customers may cancel the order by sending a written notice of cancellation to Shoal. Notification should be received within 7 days of the date of delivery.

Customers wishing to return purchases do so at their own cost. Purchased items returned to Shoal should be in original, unused condition along with the packaging and with all relevant original documentation.

Customers wishing to return purchases should do so within 14 days of notifying Shoal that the item/s is being returned. On returning the item/s, customers should make sure that the item/s is sent with proof of postage, proof of receipt and with adequate insurance so that matters of loss or damage can be dealt with separately. Customers are advised to keep all receipts.

Given cancellation and returns have been completed as outlined above Shoal will issue a full refund of the purchase price excluding any delivery charges. For the avoidance of doubt customers are responsible for paying the carriage and insurance for any returns.

In the event of any goods being damaged or faulty we will either replace the product or refund the full amount paid including postage and packaging. Please note that Shoal sells many one-off original pieces and replacement may not be possible in these cases.

Prices and charges

All advertised prices include any UK taxes.

Quoted prices may be subject to a delivery charge to cover packing, postage and insurance.

Shoal welcomes payment by Bank transfer, cheque, debit and Maestro cards.

Visa and Mastercard Credit Cards are also accepted.

For delivery outside the UK please contact us via phone or email.